FamilyVault Support

Need help? Email [email protected] — we usually reply within 1–2 business days.

Delete your account and data

FamilyVault (developer: Tech Bee) lets you delete your account at any time. The easiest way is in the app: "Settings → Delete account" (just below "Log out") — enter your password to confirm. For a family admin, deleting the account deletes the whole family (all member accounts, expense records, receipt photos) and requires typing "confirm" as an extra confirmation.

If you cannot use the app, email [email protected] from the email address you registered with, with the subject "Delete account". We verify your identity and complete the deletion within 30 days, then confirm by email.

What is deleted: your account and personal data (name, email / username, hashed password), push-notification device tokens, and notification history.

If a family admin requests deletion: the entire family is deleted — all family member and helper accounts, wallets, expense records, receipt photos (AWS S3) and report data.

If a member or helper requests deletion: only your personal account is deleted; household ledger entries you uploaded are shared family data and are kept (unless the family admin asks us to delete the whole family).

Retention: nothing is kept after deletion; database backups purge automatically within 30 days.

FAQ

Forgot your password? Family accounts: tap "Forgot password" on the login page and enter your registered email to receive a reset code. Helper accounts: ask the family admin to reset it for you under "Me → Accounts".

Invite family members or helpers? The family admin creates accounts directly under "Me → Accounts → Add account". The Family plan allows up to 4 family members and 2 helpers.

AI read the amount wrong? The receipt stays in the review list — open it, correct the amount, category or payment method, and confirm. The app never books a wrong amount automatically.

Octopus balance mismatch? Enter the actual balance printed on the receipt; the app reconciles automatically. Unrecorded spending is booked automatically, and unexplained balance increases appear as system corrections under "Top-up records" in Reports.