Privacy Policy

Last updated: October 8, 2026

FamilyVault ("the app"), developed by Tech Bee, is a household expense-tracking app for families and their domestic helpers. This policy explains what data we collect, how we use it, where it is stored, and your rights.

Data We Collect

• Account data: name, email address or username, password (stored as a salted hash only).
• Receipt photos: images of receipts you photograph or upload.
• Expense records: amount, currency, category, merchant, date, payment method (cash / Octopus, etc.) and Octopus balance snapshots.
• Subscription data: plan, transaction identifiers and expiry purchased via the App Store / Google Play (transactions are handled by Apple / Google; we never see your payment details).
• Device identifier: a push-notification device token (only if you grant notification permission).

How We Use Data

• To provide the core service: AI receipt recognition, the shared family ledger, automatic Octopus reconciliation, and monthly reports.
• Balances and spending inferred by Octopus reconciliation are reconstructed solely from the printed balances and timestamps on receipts; they are not card-issuer records and accuracy is not guaranteed — verify them against the Octopus app or the card operator's official statement before relying on them.
• Receipt images are sent to our server and then to a third-party AI service (Alibaba Cloud Qwen, via the Alibaba Cloud Model Studio platform) for text recognition. Images are encrypted in transit (TLS) and at rest (AES-256, server-side storage); see Alibaba Cloud's service terms and privacy notice — Alibaba Cloud will never use your data to train models. As required by law, call data is retained by Alibaba Cloud solely to provide and secure the service.
• Before AI recognition is used for the first time, the app explains this and asks for your consent; you can turn AI recognition off anytime in Settings (your receipts are still saved — you fill in the details yourself).
• To send login / activation / password-reset verification codes by email.

Storage and Third Parties

• Ledger data is stored in MongoDB; receipt images are stored in AWS S3; servers are hosted on AWS (Singapore region).
• Third-party processors: Apple (App Store subscriptions and APNs push notifications), Google (Google Play billing and Firebase Cloud Messaging push on Android), Alibaba Cloud (Qwen AI recognition — bound by the no-training commitment above), Zoho (verification email delivery).
• We do not sell your data, serve no ads, and perform no tracking analytics.

Retention and Deletion

Data is kept while your account is active. You can delete your account and associated data at any time in the app ("Settings → Delete account") or by emailing us; deletion requests are processed within 30 days. Receipts and ledger entries are shared family data — deleting a personal account does not remove entries you uploaded on behalf of the family.

Your Rights

You may access, correct, or request deletion of your personal data at any time. Contact: [email protected].